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Support

Knowledge and support center

Technical support and customer service

Customer service hours:

Sunday – Thursday: 9:00 – 18:00

Friday: 9:00 – 13:00

 

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In order to receive a more effective response, you must state at the beginning of the conversation:

Customer ID (unique number) – appears on the help screen in the application.
General subject (generating reports, help with the delivery system…)
Is there a customer waiting at the checkout/on the line?

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Email us three or four lines describing the service experience you received and we will show off your experience here on our website.

Remote help
common questions about the system

No. If you want to credit the customer, you must enter the details as usual (without a minus) and finally click 'Credit'.

We are here at your service!

If it suits you to talk to us, we are here for any question and help